Regarding IVR

Issues and queries related to IVRs in IVR Designer of ictdialer

Re: Regarding IVR

Postby falak » Mon Apr 29, 2013 1:52 pm

ICTDialer will allow you to transfer to an Extension. Then it is up to you how you configure your extension e.g. Live Agent listening at extension or forward extension to DID or forward extension to some IP for external call center etc.

First you'll need to create an extension in Freeswitch (typical configuration). There are few extensions already created (1000-1019), you can use any of them.
Now at ICTDialer Navigation menu, look for Extension item. Create a new entry for extension and set its the name same as you created in Freeswitch. Click Save.
Then Edit your IVR and drag and drop Call transfer Application on to the drawing area. You'll see that your created extension will be added in the dropdown of call transfer application. Now just select the extension where you want calls to be transferred and click apply.

Following figure might help you how to use call transfer application with get digit and options menu applications for interactive calls.
Screenshot.png


Following image shows how Call transfer options editor will look like if you transfer to extension number 1000.
Screenshot-2.png
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falak
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Re: Regarding IVR

Postby falak » Mon Apr 29, 2013 1:53 pm

Well, as testing to send a call to SIP extension, create a new trunk in ICTDialer GUI. In the trunk name field, just write "user" and save this trunk.

Now add your SIP extension, say 1100, in your contact list that you want to dial.

Now create a new voice campaign, select your contact group (containing number 1100), select trunk (user), and select your voice recording or IVR. This campaign will dial your SIP extension. If that extension is registered to some softphone, you'll receive call in you softphone.

I hope this is what you were asking.
falak
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Posts: 86
Joined: Tue Jan 17, 2012 7:33 am


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